As part of our continued investment and service improvements, we retired our legacy infrastructure and transitioned to our new infrastructure located at new data centre locations in January 2021. As part of this change it was communicated that our old IP addresses that t-mac devices use to communicate with the t-mac cloud will change.
Our legacy data centre IP addresses are still operational in a very limited capacity to help connect any devices which maybe have been offline in stock for sometime and haven't received the latest updates.
Due to a recent upgrade of our firewalls we are aware of a firmware bug that is causing connection issues to devices that are still communicating over our legacy data centre IP addresses.
A work around is in place at the moment as we continue to work with our security vendor to find a solution to this firmware bug on our firewalls. There might be small intervals when these devices might be unable to communicate to the t-mac cloud as we work towards a permanent resolution.
We continue to push out updates to online t-macs to ensure that any devices that are currently communicating using the t-mac legacy data centre IP addresses are updated to use our new data centre IP addresses.
If you have any t-macs in stock which have been offline before November 2020, we like to kindly ask that you power these on so they can receive our new data centre IP addresses in an online update.
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